Refund policy

We want you to be happy with every purchase from The Kave Collectibles. You have 30 days from delivery to request a return.

Return conditions

• Sealed product (booster boxes, Elite Trainer Boxes, collections, bundles, etc.): must be unopened, with the original factory shrink wrap fully intact. Opened or resealed product cannot be returned.
• Graded cards (PSA, CGC, and other graded slabs): the slab must be uncracked, unaltered, and in the same condition you received it. The certification number must match the card on your order.

Items must be returned in their original packaging, with your order number or proof of purchase.

How to start a return
Email us at info@thekavecollectibles.com with your order number and the item you’d like to return. Once your return is approved, we’ll send instructions on where and how to ship it. We can’t accept items sent back without an approved return request.

Send returns to: The Kave Collectibles, 2329 S. University Dr., Davie, FL 33324, United States.

Return shipping
The buyer pays return shipping. We recommend a tracked, insured shipping method, since we can’t be responsible for returns lost or damaged on the way back to us. If your item arrived damaged or we sent the wrong item, we’ll cover return shipping.

Damaged or incorrect items
Please inspect your order as soon as it arrives. If anything was damaged in transit or isn’t what you ordered, contact us within 48 hours of delivery at team@thekavecollectibles.com. Include photos of the item and packaging, and we’ll make it right.

Non-returnable items

• Sealed product that has been opened or has damaged shrink wrap
• Graded cards with a cracked, altered, or tampered slab, or a non-matching certification number
• Sale items and gift cards

Exchanges
The fastest way to get a different item is to return the original and, once the return is approved, place a new order.

European Union 14-day cooling-off period
If your order ships to the European Union, you can cancel or return it within 14 days for any reason. Items must still meet the return conditions above.

Refunds
We’ll let you know once we’ve received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it.

Questions? Reach us at info@thekavecollectibles.com or call (954) 290-9761.